Knowledge Base
Tradentrix's knowledge base walks you through everything from signing up your account to running your day-to-day work from the dashboard, covering jobs, customers, calendar, invoicing and more.
Dashboard guides
Need help using the dashboard?
Useful information
Other questions about the service?
Payment failed or card declined
What happens if your monthly payment doesn't go through, and how to spot it.
What you'll notice
There's no automatic email or banner warning you when a payment fails, so the first sign is usually that saving or creating something stops working. Viewing your existing jobs, customers and everything else still works as normal, but any action that creates or changes something, a new job, a new invoice, an edit, will fail with "Your subscription is no longer active. Please update your billing details to continue making changes."
Fixing it
Head to Settings, then the Billing tab. If your subscription has stopped taking payment, the status there will show as inactive rather than active. Use "Update payment method" to open Stripe's billing portal and update your card, once the payment goes through, you'll be back to full access straight away.