Knowledge Base
Tradentrix's knowledge base walks you through everything from signing up your account to running your day-to-day work from the dashboard, covering jobs, customers, calendar, invoicing and more.
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Email already in use
Every Tradentrix account needs its own unique email address. Here's what to do if yours is already taken.
Signing up with an email you've used before
This is different from the "confirm email" check on the first step of sign up, which just makes sure you've typed the same address twice. This section is about an email that's already registered.
If you enter an email that's already registered on the first step of sign up, you'll see "This email is already registered" with an "Email me a link" button to set or reset your password, and a "Sign in" button. You won't be able to continue registering with that email.
The owner of that email address is also sent a short message saying someone tried to sign up with it, with links to sign in or reset their password. If it was you, log in with your existing account instead of registering again, and use "Forgot password" on the login page if you can't remember your password.
If you started signing up before but never finished paying, see Didn't finish signing up.
Inviting a team member with an email that's taken
The same rule applies to team invites, every user across Tradentrix needs a unique email, even across different companies. If you try to invite someone using an email already tied to an account, you'll see "The email has already been taken" on the invite form. Double check you've got the right address, and if they should already have access under a different company, they'll need to be invited using a different email, or removed from the other company first.