Knowledge Base
Tradentrix's knowledge base walks you through everything from signing up your account to running your day-to-day work from the dashboard, covering jobs, customers, calendar, invoicing and more.
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Email already in use
Every Tradentrix account needs its own unique email address. Here's what to do if yours is already taken.
Signing up with an email you've used before
This is different from the "confirm email" check on the first step of sign up, that just makes sure you've typed the same address twice and flags a mismatch immediately. This section is about an email that's already registered to an existing account.
If you try to sign up again with an email that's already registered, you won't be stopped straight away, you can still work through your company details and pick a plan. The error only shows up when you try to continue to payment (it may show as an issue with your plan selection rather than the email itself, that's just how the error surfaces). If that happens, stop there, it means an account already exists for that email.
The fix is to log in with your existing account instead of registering again. If you're not sure of your password, use "Forgot password" on the login page to set a new one.
Inviting a team member with an email that's taken
The same rule applies to team invites, every user across Tradentrix needs a unique email, even across different companies. If you try to invite someone using an email already tied to an account, you'll see "The email has already been taken" on the invite form. Double check you've got the right address, and if they should already have access under a different company, they'll need to be invited using a different email, or removed from the other company first.