Terms and Conditions

Last updated: [DATE]

1. Definitions

"Account" means the account you register to access the Service.

"Content" means any data, documents, images, messages or other material you upload, store, or generate using the Service, including but not limited to job records, customer records, estimates, invoices, and messages.

"Plan" means the subscription tier you select (currently Starter, Professional, or Business), each with different features and pricing as described at tradentrix.co.uk/pricing.

"Subscription" means your recurring paid access to the Service under your selected Plan.

2. The Service

Tradentrix is a software-as-a-service platform that allows trade businesses to manage jobs, customers, scheduling, team members, estimates, invoices, documents, and (on applicable Plans) communicate with their own customers via a customer portal. Features available to you depend on your selected Plan. We may add, remove, or modify features of the Service from time to time, and we will make reasonable efforts to notify you of material changes that affect your use of the Service.

3. Your Account

You must provide accurate and complete information when registering for an Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us promptly if you become aware of any unauthorised use of your Account.

The person who registers the Account ("Owner") has full administrative control over that Account, including the ability to invite, manage, and remove other team members, configure access permissions, and manage billing. You are responsible for the actions of any team member you invite to your Account.

You are solely responsible for determining and configuring the level of access granted to each team member within your Account, including which areas of the Service they can view or edit. We are not liable for any consequences arising from access being granted incorrectly, excessively, or in error by you or any Owner or administrator on your Account, including but not limited to a team member viewing data, customer records, or financial information that you did not intend for them to see. It is your responsibility to review and manage team member permissions on an ongoing basis.

You must be at least 18 years old to register an Account.

4. Subscriptions and Fees

4.1 Billing

Subscriptions are billed monthly in advance, via our third-party payment processor, Stripe, Inc. Current pricing for each Plan is displayed at tradentrix.co.uk/pricing. By subscribing, you authorise us to charge your chosen payment method on a recurring basis until you cancel your Subscription.

4.2 Free trials

Where a free trial period is offered, your Subscription will automatically convert to a paid Subscription at the end of the trial period unless you cancel before the trial ends. We will make reasonable efforts to notify you before your trial ends and charging begins.

4.3 Plan changes and add-ons

You may upgrade, downgrade, or cancel your Plan at any time from within your account settings. Where you upgrade or add additional users or storage, charges are prorated for the remainder of your current billing period. Where you downgrade to a lower Plan, we may require you to first reduce your team size, storage usage, or active add-ons to within the limits of the new Plan before the change can take effect.

4.4 Price changes

We may change our pricing from time to time. Where we do, we will give you at least 30 days' notice before any price change takes effect on your Subscription. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

4.5 Failed or overdue payments

If a subscription payment fails or cannot be collected, we will attempt to notify you and may retry the payment. If payment remains outstanding, your Account will move to a read-only state: existing Content will remain visible, but you will not be able to create or edit jobs, customers, estimates, invoices, or other Content until payment is resolved. If payment remains outstanding for an extended period, we may cancel your Subscription entirely, at which point the data retention and deletion provisions in Section 5 will apply.

4.6 Taxes

Prices displayed do not include VAT unless stated otherwise. Where applicable, VAT will be added to your invoice in accordance with UK law.

5. Cancellation

You may cancel your Subscription at any time via your account's billing settings, or by contacting us at support@tradentrix.co.uk.

When you cancel, your Account will remain active with full access to the Service until the end of your current billing period. Your Subscription will not renew after that point. No refunds, partial or otherwise, are issued for the unused portion of a billing period following cancellation.

After cancellation, your Content will be retained for 30 days, during which time you may reactivate your Subscription to regain access. After this 30-day period, your Content will be permanently deleted from our systems and cannot be recovered.

We reserve the right to suspend or terminate your Account for breach of these Terms, in which case the provisions of this section regarding data retention and deletion will still apply, unless termination is due to unlawful conduct, in which case we may delete Content immediately.

6. Your Content

You retain all ownership rights in the Content you upload to the Service. You grant us a limited licence to host, store, process, and display your Content solely for the purpose of providing the Service to you.

You are solely responsible for the accuracy, legality, and appropriateness of any Content you upload, including any personal data relating to your own customers. You confirm that you have the necessary rights and, where applicable, legal basis under data protection law to process such personal data through the Service.

You agree to use the Service, and to handle any customer or third-party data processed through it, with integrity and in accordance with all applicable laws. While we take reasonable technical and organisational measures to protect Content stored within the Service, we do not guarantee against all possible loss, corruption, or unauthorised access to Content, and we are not liable for any loss of Content or data arising from events outside our reasonable control, your own actions or omissions, or the actions of any team member on your Account. You are responsible for maintaining your own backups of any Content you consider critical to your business.

You must not upload any Content that is unlawful, infringes the rights of any third party, or contains malicious code.

7. Customer Portal and Messaging

On Plans that include the customer portal and customer messaging features, your own customers may be given access to a limited portal to view their jobs, respond to estimates, and message your team. You are responsible for ensuring you have appropriate permission from your customers to share their contact details (such as email addresses) with us for this purpose, and for the content of any communications you send through this feature.

8. Estimates and Invoices

The Service provides tools to help you create, calculate, display, and send estimates and invoices to your own customers, including automatically calculating totals and VAT based on the figures and rates you enter. The Service is a tool for generating and sending these documents — it does not check, verify, or guarantee the accuracy of the prices, quantities, VAT rates, customer details, or any other information you enter.

You are solely responsible for reviewing and checking the contents of every estimate and invoice before it is sent to a customer, including ensuring that all figures, tax information, and customer details are correct and that the document complies with any legal or regulatory requirements that apply to your business. We are not liable for any loss, dispute, or regulatory issue arising from missing, incorrect, or incomplete information in any estimate or invoice generated through the Service.

9. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• attempt to gain unauthorised access to any part of the Service, or to any account other than your own;
• interfere with or disrupt the integrity or performance of the Service;
• upload any Content containing viruses, malware, or other harmful code;
• use the Service to send unsolicited communications, spam, or content that harasses or abuses any person;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.

10. Intellectual Property

The Service, including its software, design, branding, and underlying technology (excluding your Content), is owned by KLIK4 Ltd or our licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

11. Third-Party Services

The Service relies on certain third-party providers to operate, including payment processing (Stripe), cloud storage, and email delivery. Your use of the Service is also subject to the acceptable use policies of these providers where relevant. We are not responsible for outages or issues caused by the failure of a third-party provider, though we will make reasonable efforts to minimise any impact on you.

All payments made through the Service are processed by Stripe, Inc., an independent third-party payment processor. We do not store your full payment card details. We are not liable for any downtime, errors, delays, declined transactions, or disputes arising from the payment processor's systems, nor for any loss arising from your inability to make or receive payments due to circumstances outside our control, including issues with the payment processor, your bank, or your card issuer.

12. Availability and Support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be unavailable from time to time for maintenance, updates, or due to circumstances outside our reasonable control. We will make reasonable efforts to carry out planned maintenance outside of normal UK business hours and to give advance notice where practicable.

13. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

Subject to the above, our total liability to you arising out of or in connection with these Terms or your use of the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of business, or loss of data, arising from your use of the Service. You are responsible for maintaining your own backups of critical business records where appropriate.

14. Termination

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, fail to pay any fees due, or if we reasonably believe your use of the Service poses a risk to us, other users, or any third party. Where reasonably practicable, we will give you notice and an opportunity to remedy the breach before termination.

15. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or via a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after that point constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms, please contact us at:

KLIK4 Ltd (trading as Tradentrix)
Company number: 12578548
Registered office: 20-22 Wenlock Road, London, England, N1 7GU
Email: support@tradentrix.co.uk