Terms and Conditions

Last updated: 20 August 2026

1. Definitions

"Account" means the account you register to access the Service.

"Content" means any data, documents, images, messages or other material you upload, store, or generate using the Service, including but not limited to job records, customer records, estimates, invoices, and messages.

"Plan" means the subscription tier you select (currently Starter, Professional, or Business), each with different features and pricing as described at tradentrix.co.uk/pricing.

"Subscription" means your recurring paid access to the Service under your selected Plan.

2. The Service

Tradentrix is a software-as-a-service platform that allows trade businesses to manage jobs, customers, scheduling, team members, estimates, invoices, documents, and (on applicable Plans) communicate with their own customers via a customer portal. Features available to you depend on your selected Plan. We may add, remove, or modify features of the Service from time to time, and we will make reasonable efforts to notify you of material changes that affect your use of the Service.

3. Your Account

You must provide accurate and complete information when registering for an Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us promptly if you become aware of any unauthorised use of your Account.

The person who registers the Account ("Owner") has full administrative control over that Account, including the ability to invite, manage, and remove other team members, configure access permissions, and manage billing. You are responsible for the actions of any team member you invite to your Account.

You are solely responsible for determining and configuring the level of access granted to each team member within your Account, including which areas of the Service they can view or edit. We are not liable for any consequences arising from access being granted incorrectly, excessively, or in error by you or any Owner or administrator on your Account, including but not limited to a team member viewing data, customer records, or financial information that you did not intend for them to see. It is your responsibility to review and manage team member permissions on an ongoing basis.

You must be at least 18 years old to register an Account.

4. Subscriptions and Fees

4.1 Billing

Subscriptions are billed monthly in advance, via our third-party payment processor, Stripe, Inc. Current pricing for each Plan is displayed at tradentrix.co.uk/pricing. By subscribing, you authorise us to charge your chosen payment method on a recurring basis until you cancel your Subscription.

4.2 Free trials

Where a free trial period is offered, your Subscription will automatically convert to a paid Subscription at the end of the trial period unless you cancel before the trial ends. We will make reasonable efforts to notify you before your trial ends and charging begins.

4.3 Plan changes and add-ons

You may upgrade, downgrade, or cancel your Plan at any time from within your account settings. Where you upgrade or add additional users or storage, charges are prorated for the remainder of your current billing period. Where you downgrade to a lower Plan, we may require you to first reduce your team size, storage usage, or active add-ons to within the limits of the new Plan before the change can take effect.

4.4 Price changes

We may change our pricing from time to time. Where we do, we will give you at least 30 days' notice before any price change takes effect on your Subscription. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

4.5 Failed or overdue payments

If a subscription payment fails or cannot be collected, we will attempt to notify you and may retry the payment. If payment remains outstanding, your Account will move to a read-only state: existing Content will remain visible, but you will not be able to create or edit jobs, customers, estimates, invoices, or other Content until payment is resolved. If payment remains outstanding for an extended period, we may cancel your Subscription entirely, at which point the data retention and deletion provisions in Section 5 will apply.

4.6 Taxes

Prices displayed do not include VAT unless stated otherwise. Where applicable, VAT will be added to your invoice in accordance with UK law.

5. Cancellation

You may cancel your Subscription at any time via your account's billing settings, or by contacting us at support@tradentrix.co.uk.

When you cancel, your Account will remain active with full access to the Service until the end of your current billing period. Your Subscription will not renew after that point. No refunds, partial or otherwise, are issued for the unused portion of a billing period following cancellation.

After cancellation, your Content remains accessible so you can reactivate your Subscription and pick up where you left off. If your Account remains inactive for 30 days or more following cancellation, we reserve the right, but are not obliged, to permanently delete your Content from our systems without further notice. We recommend exporting or backing up anything you need before cancelling.

We reserve the right to suspend or terminate your Account for breach of these Terms, in which case the provisions of this section regarding data retention and deletion will still apply, unless termination is due to unlawful conduct, in which case we may delete Content immediately.

6. Your Content

You retain all ownership rights in the Content you upload to the Service. You grant us a limited licence to host, store, process, and display your Content solely for the purpose of providing the Service to you.

You are solely responsible for the accuracy, legality, and appropriateness of any Content you upload, including any personal data relating to your own customers. You confirm that you have the necessary rights and, where applicable, legal basis under data protection law to process such personal data through the Service.

You agree to use the Service, and to handle any customer or third-party data processed through it, with integrity and in accordance with all applicable laws. While we take reasonable technical and organisational measures to protect Content stored within the Service, we do not guarantee against all possible loss, corruption, or unauthorised access to Content, and we are not liable for any loss of Content or data arising from events outside our reasonable control, your own actions or omissions, or the actions of any team member on your Account. You are responsible for maintaining your own backups of any Content you consider critical to your business.

You must not upload any Content that is unlawful, infringes the rights of any third party, or contains malicious code.

7. Customer Portal and Messaging

On Plans that include the customer portal and customer messaging features, your own customers may be given access to a limited portal to view their jobs, respond to estimates, and message your team. You are responsible for ensuring you have appropriate permission from your customers to share their contact details (such as email addresses) with us for this purpose, and for the content of any communications you send through this feature.

8. Estimates and Invoices

The Service provides tools to help you create, calculate, display, and send estimates and invoices to your own customers, including automatically calculating totals and VAT based on the figures and rates you enter. The Service is a tool for generating and sending these documents — it does not check, verify, or guarantee the accuracy of the prices, quantities, VAT rates, customer details, or any other information you enter.

You are solely responsible for reviewing and checking the contents of every estimate and invoice before it is sent to a customer, including ensuring that all figures, tax information, and customer details are correct and that the document complies with any legal or regulatory requirements that apply to your business. We are not liable for any loss, dispute, or regulatory issue arising from missing, incorrect, or incomplete information in any estimate or invoice generated through the Service.

9. Reports and Analytics

The Service provides reports and summaries, including team hours and payroll-style summaries, based on scheduled job data entered by you and your team. These figures are estimates based on scheduled time, not verified or clocked working hours, and are provided as a starting point only. You are solely responsible for checking and verifying any figures shown in a report before relying on them for payroll, invoicing, or any other business or legal purpose. We are not liable for any loss, underpayment, overpayment, or dispute arising from decisions made based on a report generated through the Service.

10. Referral Programme

From time to time we may offer a referral programme that allows an Account Owner to refer other businesses to the Service using a unique referral code. Details of any reward you or a referred business may be eligible for, including any discount, qualifying period, or the form of any reward, are set out within your account settings and may change at any time. Participation in the referral programme is a discretionary benefit, does not form part of your core Subscription, and may be modified, suspended, or withdrawn by us at any time without notice.

You may only share your referral code with businesses that would genuinely benefit from the Service. You must not use your referral code to refer yourself, a business you already own or control, or any business created solely to claim a referral reward, and you must not spam, mass-advertise, or misleadingly promote your referral code.

Any reward is granted at our discretion once the applicable qualifying conditions are met, and is conditional on the referred business maintaining an active, paid Subscription throughout the qualifying period. We reserve the right to withhold, reverse, or reclaim any reward, and to disqualify a referral or your participation in the programme altogether, where we reasonably believe it has been abused, manipulated, or used fraudulently. Rewards have no cash value, cannot be exchanged for cash, and are non-transferable.

You are solely responsible for how you share your referral code, for any representations you make to a person or business you refer, and for any data you choose to share with them in doing so. We are not a party to any arrangement or understanding between you and a business you refer, and we are not liable for any dispute, expectation, or loss arising between you and a referred business. You are also responsible for determining whether any reward you receive constitutes taxable income for your business and for meeting any related tax obligations.

11. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• attempt to gain unauthorised access to any part of the Service, or to any account other than your own;
• interfere with or disrupt the integrity or performance of the Service;
• upload any Content containing viruses, malware, or other harmful code;
• use the Service to send unsolicited communications, spam, or content that harasses or abuses any person;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.

12. Intellectual Property

The Service, including its software, design, branding, and underlying technology (excluding your Content), is owned by KLIK4 Ltd or our licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

13. Third-Party Services

The Service relies on certain third-party providers to operate, including payment processing (Stripe), cloud storage, and email delivery. Your use of the Service is also subject to the acceptable use policies of these providers where relevant. We are not responsible for outages or issues caused by the failure of a third-party provider, though we will make reasonable efforts to minimise any impact on you.

All payments made through the Service are processed by Stripe, Inc., an independent third-party payment processor. We do not store your full payment card details. We are not liable for any downtime, errors, delays, declined transactions, or disputes arising from the payment processor's systems, nor for any loss arising from your inability to make or receive payments due to circumstances outside our control, including issues with the payment processor, your bank, or your card issuer.

Where you choose to connect the Service to QuickBooks Online, or to any other accounting or third-party integration we may offer, you do so at your own discretion and are solely responsible for the Content you choose to sync or share through that connection. Similarly, where the Service includes a chat, help, or support tool operated by a third party, any information you provide through it is shared directly with that third-party provider. We are not responsible for how any third-party provider processes, stores, retains, or otherwise uses data once it has been shared with them, and any such use is governed by that provider's own terms and privacy policy, not ours.

14. Availability and Support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be unavailable from time to time for maintenance, updates, or due to circumstances outside our reasonable control. We will make reasonable efforts to carry out planned maintenance outside of normal UK business hours and to give advance notice where practicable.

15. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that any figures, calculations, or reports generated through the Service will be accurate or complete. Nothing in this section limits or excludes any warranty that cannot be lawfully excluded under English law.

16. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

Subject to the above, our total liability to you arising out of or in connection with these Terms or your use of the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of business, or loss of data, arising from your use of the Service. You are responsible for maintaining your own backups of critical business records where appropriate.

17. Indemnification

You agree to indemnify and hold KLIK4 Ltd harmless from any claim, loss, liability, or expense (including reasonable legal costs) arising from: your breach of these Terms; your Content, including any personal data you upload without a lawful basis to do so; your use of the Service in violation of any law or third-party right; or a dispute between you and a customer, team member, or business you have referred. This indemnity does not apply to the extent a claim arises from our own breach of these Terms or negligence.

18. Termination

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, fail to pay any fees due, or if we reasonably believe your use of the Service poses a risk to us, other users, or any third party. Where reasonably practicable, we will give you notice and an opportunity to remedy the breach before termination.

19. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or via a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after that point constitutes acceptance of the updated Terms.

20. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, government action, internet or infrastructure-wide outages, pandemic, or failure of a third-party provider referred to in Section 13.

21. Assignment

We may assign, transfer, or subcontract our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of all or part of our business, without your consent. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

22. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed from the remainder of these Terms, which will otherwise continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy and any Plan-specific terms referenced within the Service, constitute the entire agreement between you and us regarding the Service, and supersede any prior agreements, representations, or understandings, whether written or verbal.

24. Waiver

Our failure to enforce any provision of these Terms, or to exercise any right under them, is not a waiver of that provision or right, and does not prevent us from enforcing it at a later time.

25. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

26. Contact Us

If you have any questions about these Terms, please contact us at:

KLIK4 Ltd (trading as Tradentrix)
Company number: 12578548
Registered office: 20-22 Wenlock Road, London, England, N1 7GU
Email: support@tradentrix.co.uk