Your registration link expired

The page you're sent to after paying, where you set your password, only works for 24 hours after you start registering. If you come back to it after that, you'll see a message explaining it's expired. If you've paid, use "Forgot password" on the sign-in page to finish setting up. If you haven't paid, register again.

You didn't finish paying

If you got as far as the payment page but backed out, you'll be returned to the plan page with your details still filled in. For the next 30 minutes you'll see a "Resume payment" button that takes you straight back to where you left off. If you'd rather change plan, just choose again and your earlier unfinished attempt is cancelled automatically. Use the same browser throughout.

If you try from a different browser or device, you'll see "This email is already registered" until the unfinished attempt is cleared, which happens automatically within 24 hours.

You paid but didn't set your password

If you try to register again with the same email, you'll see "This email is already registered" with an "Email me a link" button. Press it, open the email we send you, set your password, then sign in. You don't need to pay again. If your account still isn't set up after that, get in touch and we'll get it sorted.