Knowledge Base
Tradentrix's knowledge base walks you through everything from signing up your account to running your day-to-day work from the dashboard, covering jobs, customers, calendar, invoicing and more.
Dashboard guides
Need help using the dashboard?
Useful information
Other questions about the service?
How billing works
A quick overview of plans, payment and what happens when you upgrade or downgrade.
Your subscription
You choose a plan and pay for it during sign up, through a secure Stripe checkout. From then on you're billed monthly for that plan. You can see your current plan, usage against your limits, and subscription status any time from Settings, in the Billing tab.
Managing payment and invoices
"Update payment method" and "View invoices" on the Billing tab both open Stripe's own billing portal, where you can change your card or download past receipts. Tradentrix doesn't store your card details itself.
Changing plan, users and storage
You can switch to a different plan entirely at any time from the "Change plan" section. If your plan supports it, you can also add extra users or extra storage on top of your base plan using the sliders on the Billing tab, priced separately.
How Stripe handles the difference
Nothing is charged or refunded to your card the moment you make a change. Instead, Stripe works out the difference for the rest of your current billing period and adds it as a credit or extra line to your next regular invoice, so upgrading, downgrading, or adjusting your users and storage just adjusts what you owe at the end of the month rather than triggering a separate payment straight away.